Case Study: Hurley Medical Center reduces days in A/R and eliminates cash-posting overtime with Quadax RemitMax

Utilize Custom Workflows to Manage and Reduce Payer Denials

Hurley Medical Center, a 443‑bed public teaching hospital handling large inpatient and ED volumes, engaged Quadax to replace labor‑intensive, paper‑based workflows and unite disparate systems. As an Epic® customer, Hurley adopted Quadax’s RemitMax to streamline billing office processes, automate import of lockbox correspondence into OnBase®, and eliminate the need to toggle between Epic and OnBase for visibility and accountability.

Quadax implemented RemitMax One‑Touch Correspondence (single‑sign‑on integration with Epic and automated document classification) and a RemitMax Epic Cash Management release file to automate check/EFT verification and release 835s for automatic posting. The Quadax solutions reduced days in A/R from 60.8 to 50, cut cash posting staff overtime from 1,725 hours to 0, converted 90%+ of paper remit posting to electronic, shrank insurance correspondence follow‑up from >90 days to ≤2 weeks, and reduced cash‑posting FTEs from 5 to 2 while improving productivity, visibility, and reducing paper handling costs.

Hurley Medical Center

Kerri Walther

Director of Billing Operations / Epic Development