Case Study: Adena Health System achieves transformational revenue-cycle efficiency with Quadax RemitMax

RemitMax adds value to the entire revenue cycle at Adena Health System

Adena Health System, a three-hospital network serving south central and southern Ohio, was struggling with slow, manual cash posting and reconciliation across 10 lockboxes and nine systems, limited three-month document retention, and a costly scanning bottleneck that drove overtime and delayed responses to payer and audit requests. To address these challenges Adena turned to Quadax and its RemitMax solution.

Quadax implemented RemitMax—with EOB-to-835 conversion, classified/indexed correspondence, a complete document repository and integration with Xpeditor—streamlining posting, search and balancing. The change freed up 1 scanning FTE and eliminated overtime equivalent to 2 FTEs, collapsed 10 lockboxes to 5 saving about $60,000 annually, sped audit/medical-record responses from weeks to days, improved agency and patient payment posting, and transformed cash posting into an analytical, revenue-recovery function. Quadax’s tailored implementation and ongoing partnership delivered measurable accuracy, efficiency and better patient and staff outcomes.

Adena Health System

Angela Lowery

Cash Posting Revenue Cycle Manager