Case Study: National Insurance Provider achieves $10M in five-year savings and refocuses on core business with Quad

Transitioning In-House Print Operations to Focus Resources on Core Business Objectives

National Insurance Provider, a publicly traded insurer that had operated a 50-year in-house print center producing ~100 million pieces a year, faced rising costs, excess inventory from over‑printing, tied-up real estate and equipment, and limited digital capacity. Unsure whether outsourcing would deliver competitive advantage, the company engaged Quad to evaluate its print operations and consider services including printing, fulfillment, postal optimization, workflow optimization and paper procurement.

Quad conducted a discovery, then transitioned all commercial printing, warehousing, kitting and fulfillment in one year—re-badging most print staff and purchasing some equipment—while shifting volume to print-on-demand, integrating fulfillment, optimizing postage and streamlining workflows and paper sourcing. The Quad solution is projected to save the National Insurance Provider $10M over five years, freed capital for core business use, reduced inventory and cycle times, converted fixed costs to variable ones, and enabled measurement of ROI for each print project.