Case Study: Yotpo scales customer support with Quack AI

How Yotpo uses Quack to scale customer support with AI

Yotpo, a marketing automation company, was facing challenges with handling a high volume of repetitive customer support tickets for its B2B clients. Their global support team needed a solution that could ensure accuracy, eliminate AI hallucinations, and reduce manual effort to maintain quality and achieve scalability. They turned to the vendor Quack for a solution.

Quack implemented its AI Operating System, integrating it with Yotpo's Salesforce Service Cloud and knowledge base. This solution automated responses and acted as a co-pilot for agents, which drastically improved resolution times. As a result, Quack helped Yotpo increase their knowledge base coverage by over 50% and automate 70% of their support tickets, allowing agents to focus on more complex issues.

Yotpo

Noga Feurstein

Manager of Knowledge and Training