Case Study: Notable scales customer support and improves resolution times with Quack AI

How Notable uses Quack to secure and scale customer support with AI

Notable, a technology company specializing in financial workflows for payment servicing and collections, faced a challenge as its growth led to a significant increase in repetitive customer support questions. This volume slowed down their team, created inefficiencies, and diverted attention from more complex, sensitive cases, making it difficult to maintain quality and consistency at scale. To address this, they partnered with Quack AI.

By implementing Quack AI, Notable automated a large share of common inquiries and seamlessly integrated the solution into its existing workflows. The Quack platform provided agents with context-rich insights for complex cases, accelerating resolution times and delivering more consistent responses. This freed agents to focus on higher-value conversations, resulting in a smarter, more sustainable support model that improved both operational efficiency and customer satisfaction, as evidenced by numerous positive customer testimonials.

Notable

Jason Barkley

Director of Payment Servicing and Collections