Case Study: Freebirds achieves faster rollout, fewer ordering failures, and major training savings with Qu Beyond

Freebirds cuts training hours by 98% with Qu Beyond

Freebirds, a restaurant chain, faced significant challenges due to its outdated 25-year-old POS architecture. This old system hindered growth, lacked an open API for integration, and led to lost sales from online ordering failures. Additional problems included an inefficient labor model requiring over 80 training hours and inconsistent data reporting. To meet its expansion goals, Freebirds needed a full technology refresh.

Partnering with Qu, Freebirds implemented Qu's restaurant POS system and intelligent commerce platform to modernize its entire technology stack. The solution from Qu led to dramatic improvements, including a 98% decrease in training hours and a 97% drop in online ordering deactivations. The vendor's platform also delivered a 571% efficiency gain in setup time and saved over 50% in staff time for making menu changes, enabling the chain to scale efficiently.

Freebirds