Case Study: Bill Miller BBQ improves drive-thru speed and streamlines operations with Qu Beyond

Bill Miller BBQ boosts uptime to 99.99% with Qu Beyond

Bill Miller BBQ, a rapidly growing quick-service restaurant brand, faced operational challenges due to its manual-reliant technology. Their issues included lost online transactions from manual order rekeying, a lack of data transparency, frequent connectivity problems, and an inability to scale because they had no open API. To address this, they turned to vendor Qu Beyond for its POS and restaurant technology solutions.

The solution implemented by Qu included its intelligent commerce platform with POS, KDS, and direct third-party integrations powered by its open API ecosystem. This resulted in a 30% decrease in support call volume, hundreds of labor hours saved, and a 99% uptime. Measurable impacts also included a 25% decrease in check reconciliations and lost online transactions, as well as improved drive-thru speeds and order accuracy.

Bill Miller BBQ