Case Study: Xerox achieves accelerated time-to-sales performance with Qstream

Xerox Embraces Qstream to Accelerate Time to Sales Performance

Xerox, a long-standing provider of business services and document management, needed a scalable way to ensure its Managed Print Services sales teams could retain and apply new product knowledge amid fast-moving market changes. Traditional follow-ups and email surveys were ineffective, and leaders feared the natural “forgetting curve” left reps unable to use what they learned from face-to-face training.

Xerox piloted Qstream in July 2014 and rapidly expanded it worldwide, using brief, scenario-based mobile challenges with gamification and a predictive analytics dashboard to reinforce learning. The program achieved over 92% engagement, was rolled out globally in under four months, improved knowledge retention (Qstream research cites increases up to 170%), sped new-hire productivity, and gave managers real‑time insight to target coaching—earning strong, positive user feedback.

Xerox

Doug Bushée

Learning Business Partner