Case Study: Philips Healthcare achieves 99% sales engagement and verified product knowledge with Qstream

When it Comes to Better Sales Performance, Qstream Helps Philips Healthcare Rest Easy

Philips Healthcare’s Respironics division, a global leader in sleep and respiratory care with over 450 products and about 37,000 employees, needed a reliable way to reinforce product messaging and selling skills after launching the Dream Family platform. Traditional follow-up WebEx sessions were costly and offered no clear way to verify whether reps were absorbing the training or simply being distracted.

By deploying Qstream’s mobile, scenario-based challenges, Philips drove voluntary, highly active reinforcement—achieving 99% engagement as reps spent minutes a day practicing key concepts. The platform’s leaderboards, timed questions and coaching dashboards generated actionable feedback that improved product knowledge, reduced costs, boosted proficiency, and prompted strong field enthusiasm and plans for broader rollout.

Philips

Bill Sellner

Director of North American Sales Operations