Case Study: Intuitive Surgical achieves mentor-level sales rep knowledge retention with Qstream

Qstream Helps busy Clinical Reps Retain Important Product Knowledge Longer

Intuitive Surgical, maker of the da Vinci surgical platform, faced a common sales-training problem: after costly national meetings and product briefings, clinical reps’ knowledge about new product features faded before launch, and traditional follow-up (emails, webinars, retraining) failed to preserve retention or provide reliable performance data.

To address this, Intuitive benchmarked three post-training approaches and deployed Qstream’s mobile microlearning—short, gamified challenge questions delivered to devices (3x weekly). Qstream users averaged 3m30s/day on challenges and scored 83% on a delayed retest (vs. 84% for 1:1 subject-matter coaching and 76% for light-touch follow-up), matching mentor-led results while using fewer resources and giving managers real-time performance data.

Intuitive Surgical

John Kettles

Instructional Design Manager