Case Study: Euler Hermes achieves 96% rep engagement and faster sales onboarding with Qstream

Euler Hermes Gets Sales Team Up to Speed on New Business Process Faster with Qstream

Euler Hermes, a global leader in trade credit insurance and subsidiary of Allianz, moved from paper policy binders to cloud-based eBinders to meet changing customer preferences and cut costs. The shift risked disrupting sales workflows and losing selling time, so the North America learning team needed a fast, consistent way to get agents up to speed on the new process.

Euler Hermes piloted Qstream’s mobile microlearning platform after an introductory webinar: agents completed three-minute, scenario-based challenges every few days while managers used Qstream analytics and dashboards to pinpoint gaps and coach effectively. The approach scaled company-wide, drove 96% agent engagement, lifted process proficiency by 20%, appealed across experience levels, and used leaderboards to boost participation.

Euler Hermes

Matt Garfinkle

Learning and Development Manager