Case Study: American Medical Systems achieves a 22-point increase in sales rep knowledge retention with Qstream

AMS Relies on Qstream to Boost Sales Rep Knowledge of Medical Device Products

American Medical Systems (AMS), a global provider of medical devices and therapies for pelvic health, faced a critical training challenge: despite in-person meetings, emails, quizzes and other reinforcement, sales reps’ recall of key product information dropped within two weeks, limiting their ability to sell consultatively to hard-to-reach physicians while remaining compliant with regulations.

AMS piloted Qstream with 75 reps, delivering brief, scenario-based mobile challenges every two days with spaced repetition and gamified leaderboards and a non‑punitive coaching stance. The pilot lifted post-event mastery from a 62% baseline to upwards of 84% with more than 20% engagement, gave managers real-time insight to correct knowledge gaps quickly, and led to company-wide and international rollouts across business units.

American Medical Systems

Ryan Casey

Manager of Global Curriculum Design and Development