Case Study: Agrace improves clinical competency and patient care with Qstream

Agrace boosts clinician proficiency 20% with Qstream

Agrace, a hospice and palliative care provider, faced challenges in educating its dispersed clinical staff and measuring the impact of training. They needed a scalable way to improve clinical competency, influence CAHPS survey scores tied to reimbursements, and replace a stressful annual exam. They partnered with the vendor Qstream for its microlearning and knowledge reinforcement platform.

Using Qstream's scenario-based microlearning, Agrace delivered flexible, ongoing education directly to clinicians. The solution provided actionable analytics to identify and close knowledge gaps. Results included a 20% increase in clinical proficiency, a 97% engagement rate, and the elimination of the unpopular annual exam. Qstream also helped standardize practices, like increasing proficiency in using the Palliative Performance Scale by 70%.

Agrace