Case Study: Digi-Trax achieves 77% fewer sales returns and same-day fulfillment with QStock Inventory

How Increasing Inventory Accuracy Leads to Multiple Down Stream Benefits

Digi-Trax, a healthcare barcoding and RFID technology partner, was growing fast but was hampered by spreadsheet-driven manual processes that increased headcount, errors, returns and slow fulfillment. They engaged QStock Inventory to implement a 100% cloud-based, fully integrated barcode scanning and distribution workflow to eliminate Excel, enable real-time integration across Sales, Operations and Finance, and achieve same‑day fulfillment.

QStock Inventory deployed barcode scanning, bin-directed picking, serialized item scanning, and integration with Sage Intacct and Salesforce to automate inventory allocation, builds and billing. The impact: outbound order output rose 66%, order-to-ship time fell from 3 days to as fast as same day, sales returns/RMAs dropped 77%, and inventory adjustments decreased 75%, while streamlining quote-to-cash.

Digi-Trax

Vicki De Roeck

Digi-Trax