Case Study: ElderCare Pharmacy achieves streamlined, automated long-term care dispensing and improved efficiency with QS/1 PrimeCare

ElderCare Pharmacy - Customer Case Study

ElderCare Pharmacy, a large long-term care (LTC) provider serving about 6,500 patients across more than 60 facilities from four Georgia locations, needed flexible, responsive software to manage complex dispensing, consulting and regulatory reporting across multiple sites. For 30 years they have relied on QS/1’s PrimeCare and related tools (Therapeutic Interchange, InstantFill, WebConnect, Workflow, MSM, DocuTrack) to support 24/7 pharmacist coverage, multi-site operations and evolving industry requirements.

QS/1 implemented PrimeCare features that automate therapeutic substitutions, queue and print overnight refills, track prescriptions end-to-end, centralize multi-site data and provide a secure facility portal. The work reduced manual tasks (automated medication-destruction reports, fewer phone calls), allowed refills to be processed while pharmacists were offsite, consolidated reporting and inventory across four pharmacies, and freed staff time for patient care—helping ElderCare Pharmacy efficiently manage ~6,500 patients in 60+ facilities and feel confident QS/1 will adapt to future billing and regulatory changes.

ElderCare Pharmacy