Case Study: Macon County Transit achieves cashless, 99% reliable fare collection and $18,200 annual savings with QRyde

Macon County Transit - Customer Case Study

Macon County Transit (MCT), which provides demand‑response and fixed‑route service in Macon County, NC, faced fare‑collection challenges—riders needed exact change, paper passes carried cash value, and tracking payments across multiple funding sources was difficult. Since July 2019 MCT engaged QRyde to deploy a single electronic payment solution using QRyde’s QR‑code contactless fare cards and onboard tablet validation to simplify payments for riders and staff.

QRyde implemented a rechargeable, QR‑code based fare card validated on driver tablets so riders can load cash (even without a bank account), pay contactlessly onboard, and MCT can accurately track fares across funding sources. The QRyde system delivered 99% reliability in this rural setting, enabled 9,219 contactless payments during 2020, served 220 unique clients over 18 months, and saved an estimated 910 manual labor hours — about $18,200 per year — while reducing cash handling and liability.

Macon County Transit

Kim Angel

Transit Director