Case Study: Prairie Hills Transit achieves scalable, efficient rural transit and improved customer service with QRyde

Prairie Hills Transit - Customer Case Study

Prairie Hills Transit, a non-profit public and specialized transportation provider based in Spearfish, SD, faced the challenge of maintaining operations, efficiency and financial sustainability while expanding service across rural counties. To support growth and address rural-specific needs, Prairie Hills Transit engaged QRyde to provide a county-based scheduling system, mobile data terminals and customized reporting to handle multiple funding sources.

QRyde implemented an enterprise web-based scheduling and real-time dispatch solution, migrated mobile data terminals to COTS Android tablets, and delivered point-and-click reporting for compliance and funding. As a result, Prairie Hills Transit now operates across 8 counties and provides over 400 rides per day, with improved customer service and up-to-date technology — including rapid support responses that resolved system issues within 30 minutes per the operations director.

Prairie Hills Transit

Lisa Johnson

Operations and Informations Director