Case Study: Heathrow achieves regulatory-compliant, modernized real-time guard patrols with QR-Patrol

Heathrow - Customer Case Study

Heathrow, operating under strict Civil Aviation Authority regulations, needed to replace an obsolete on-premise guard tour system to ensure compliant, safe and auditable patrols across its complex airport environment. After trials and a formal procurement process, Heathrow selected QR-Patrol’s cloud-hosted Guard Tour System (the Smart Online Guard Tour System) to provide a forward-looking platform with mobile and web interfaces that support real-time data and business intelligence.

QR-Patrol implemented a customized, cloud-based solution—including a dedicated project manager, integration with Heathrow’s IT infrastructure, user onboarding and staged testing—that replaced the legacy system on schedule. The deployment gave Heathrow real-time monitoring, improved decision-making through advanced data analysis, regulatory compliance with CAA requirements, measurable cost savings and a scalable platform that preserves assets and protects staff and passengers; QR-Patrol’s service also strengthened its ability to deliver tailored, evolving security monitoring solutions.

Heathrow