Case Study: Vaisala improves process transparency and efficiency with QPR ProcessAnalyzer

Vaisala - Customer Case Study

Vaisala, a global leader in environmental and industrial measurement, faced a challenge with a lack of standardized process documentation and visibility into how its operations were performing across its global offices. To gain insight and improve efficiency, they turned to QPR Software and its QPR ProcessAnalyzer service to bring transparency to their actual processes.

QPR Software implemented its ProcessAnalyzer solution, integrating it with Vaisala's Oracle and Salesforce systems to visualize and measure process flows. The results were significant, including the verification of a 59% improvement in the repairs process and the optimization of sales and technical support operations, leading to improved customer satisfaction and a reduction in operational costs.

Vaisala

Arto Puukko

Process Development Manager Group Quality