Case Study: Tata Teleservices creates a single integrated process repository with QPR Software

Tata Teleservices Creates a Single Source of Integrated Process Repository using QPR

Tata Teleservices Limited, a major Indian telecommunications provider, faced a challenge with a lack of standardization and inefficiencies in its process governance. With over 400 processes managed across different business units, the company required a centralized solution. They selected QPR Software's QPR ProcessDesigner to create a single, integrated digital repository for all their process artifacts.

The solution implemented by QPR enabled Tata Teleservices to standardize and integrate its isolated processes from 11 different functions into a single source of truth. This provided a controlled environment where a team of 15 Quality Managers could effectively govern all processes. QPR Software's tool supported the company's in-house BUILD framework, making processes easily accessible to stakeholders and acting as a vital knowledge source for compliance and continuous improvement.

Tata Teleservices Limited

Sugathan Ramasubrahmanyan

Assistant Vice President of Quality & Delivery Excellence