Case Study: South African Airways achieves real-time performance management with QPR ScoreCard

South African Airways Heads for Excellence in Their Performance with QPR ScoreCard

South African Airways (SAA) faced significant financial pressures and a need to instill a performance culture. Their existing manual performance-management system was ineffective, incentive-driven, and generated excessive paperwork without providing real strategic insights. To address this challenge, SAA selected QPR Software and its QPR ScoreCard solution through a public tender to implement a robust, automated performance-management system.

The solution from QPR Software, rebranded as "Infinity Peak Performance," was implemented for management and enabled real-time performance tracking and measurement. This provided management with timely information for quicker, informed decision-making and allowed them to focus on underperforming areas. QPR Software's system streamlined reporting and laid the groundwork for a company-wide rollout, with plans to extend it to 7,000 employees to further drive productivity and accountability.

South African Airways

Martie Daniels

Manager, Performance Management, Human Resources