Case Study: Sanofi builds a process mining center of excellence with QPR Software

Sanofi reduces 4,904 procurement change events with QPR Software

Sanofi, a global biopharmaceutical company, faced challenges in turning process mining insights into measurable business value across its procurement, HR, and finance operations. Long collaboration cycles, difficulty scaling expertise, and untapped AI potential made it hard to identify bottlenecks and demonstrate tangible outcomes from their process improvement initiatives. To address this, they partnered with vendor QPR Software and utilized their QPR ProcessAnalyzer platform.

The solution implemented by QPR Software involved establishing a Process Mining Center of Excellence and a structured Value Realization Framework powered by QPR ProcessAnalyzer. This included project-based delivery with clear timelines, certifying over 200 employees, and embedding AI for automated root cause analysis. The measurable results were significant, including 4,904 fewer undesired procurement change events within four months, weekly automated analysis of HR tickets freeing up expert time, and improved efficiency in invoice processing, ultimately connecting data-driven insights directly to quantifiable business outcomes.

Sanofi