Case Study: Ruukki Construction achieves end-to-end visibility across Salesforce and SAP with QPR ProcessAnalyzer

Ruukki Construction gains end-to-end Salesforce and SAP visibility in 3 weeks with QPR Software

Ruukki Construction, a developer and manufacturer of steel building products, faced a challenge with limited visibility between its key business systems. Their sales process was managed in Salesforce, while delivery was handled in SAP, creating a disconnect. They needed an objective, data-driven way to understand their actual Opportunity-to-Delivery process across these systems, rather than relying on manual mapping and assumptions. To address this, they turned to vendor QPR Software and its QPR ProcessAnalyzer product.

By applying QPR's process mining technology, Ruukki integrated data from Salesforce and SAP to create a true end-to-end view of their process. This revealed deviations from guidelines and inconsistencies in system usage that were impacting performance. The solution from QPR Software provided Ruukki with a fact-based foundation for decision-making, enabling them to prioritize improvements, enforce process guidelines, and establish a baseline for continuous operational excellence.

Ruukki Construction