Case Study: OTE Group improves telecom order-to-activation and uncovers a potential three-day cycle-time reduction with QPR ProcessAnalyzer

OTE Group identifies 3-day cycle-time reduction with QPR Software

The OTE Group, a major telecommunications provider in Greece and member of Deutsche Telekom Group, faced the challenge of gaining visibility into its complex order-to-activation processes which spanned multiple systems, teams, and external partners. Traditional process documentation and reporting were insufficient for understanding actual performance or identifying the root causes of delays and deviations. To address this, the company turned to QPR Software and implemented its QPR ProcessAnalyzer solution to build a scalable process intelligence capability.

Using QPR ProcessAnalyzer, OTE Group analyzed its B2C fiber-to-the-home and B2B digital office order-to-activation processes. The solution provided a fact-based view of operational performance, identifying a potential three-day reduction in the end-to-end cycle time for the fiber process and revealing regional variations in how partners followed procedures. For the B2B process, QPR Software's tool enabled the company to correlate delays with specific system fallouts, uncovering a previously unknown root cause. These insights brought business, IT, and process teams together to make data-driven decisions on improvements and priorities.

OTE Group