Case Study: Metsä Board increases product volume by 60% with QPR ProcessAnalyzer

Metsä Board boosts volume by 60% with QPR Software

Metsä Board, a leading European producer of premium paperboards, faced significant operational challenges as its business had outgrown its SAP ERP system. The order-to-cash process was highly inconsistent, with only 40% of orders conforming to the intended workflow, creating daily uncertainties for employees. Management initially assumed that costly SAP development was required to resolve these issues. To address this, they turned to vendor QPR Software and its QPR ProcessAnalyzer solution.

QPR Software implemented QPR ProcessAnalyzer to analyze the company's SAP data, which revealed that the core problem was not the software but inconsistent adherence to existing procedures by staff. The solution focused on targeted employee training instead of expensive system changes. As a result, process conformance doubled from 40% to 80%, product volume increased by 60% without adding staff, and significant SAP development costs were avoided, while also eliminating daily workflow uncertainties for 2,400 employees.

Metsä Board