Case Study: Latvian Health Inspectorate achieves a more efficient quality management system with QPR Software

Latvian Health Inspectorate - Customer Case Study

The Latvian Health Inspectorate, a government body formed from the merger of three separate institutions, faced the immense challenge of integrating disparate functions, staff, and cultures into a single, efficient organization without disrupting its critical healthcare supervision services. To manage this restructuring in a controlled manner, the Inspectorate employed QPR Software's QPR ProcessDesigner to implement a process-oriented quality management system based on the ISO9001 standard.

Supported by QPR Software's methodology and technology, the workgroup mapped and documented the Inspectorate's key processes, which led to significant results including improved work efficiency with a small staff, the elimination of process disruptions from staff turnover, and an enhanced public image. The QPR solution provided well-defined and well-documented internal procedures accessible to all staff, culminating in a more effective organization focused on continual service improvement.

Latvian Health Inspectorate

Egils Harasimjuks

Head of the Health Inspectorate