Case Study: Kemira improves Order to Cash performance with QPR ProcessAnalyzer

Improving Order to Cash Performance with QPR ProcessAnalyzer

Kemira, a global chemicals company, faced the challenge of analyzing and improving its complex, regionally varied Order to Cash process to identify the root causes of delays and inefficiencies. To gain clarity, they partnered with QPR Software and utilized their QPR ProcessAnalyzer solution to visualize the actual process flows and pinpoint key areas for improvement based on data from their ERP systems.

By implementing QPR ProcessAnalyzer, Kemira gained a precise overview of its global process, enabling targeted analysis of regional performance and lead times. The solution from QPR Software provided clear visualizations that facilitated communication with regional teams and helped set KPIs for ongoing monitoring. This resulted in improved process lead times, faster invoicing, a more satisfactory customer experience, and greater overall control over their process performance.

Kemira

Capucine Azé

Specialist, SD & SCM Processes