Case Study: H. Familie achieves faster strategy implementation with QPR Software

H. Familie translated its vision with QPR Metrics and QPR ProcessDesigner into a strong performance based quality management model

Heilige Familie, a group of mental health and nursing home institutions in Belgium, had a clear strategic vision but lacked the tools to effectively communicate and implement it across its five facilities. Their challenge was to align their strategy with day-to-day operations and enable quality management and continuous improvements. They turned to vendor QPR Software and its QPR Metrics and QPR ProcessDesigner solutions to address this need.

The solution from QPR Software involved implementing an integrated performance management model, including a balanced scorecard and a complete process architecture. This provided a strong visual representation of the strategic plan and established efficient processes for communication, evaluation, and initiating improvements. As a result, Heilige Familie substantially sped up its strategy implementation, achieved more transparent processes, and created a solid foundation for future quality management and project monitoring.

Heilige Familie

Patrick Cokelaere

Managing Director