Case Study: Ericsson achieves enterprise-wide process visibility with QPR ProcessAnalyzer

Ericsson cuts process analysis time from 3 weeks to 2 hours with QPR Software

Ericsson, a global telecommunications leader, faced the challenge of managing complex end-to-end processes across its 95,000+ employees and multiple IT systems. Without visibility, inefficiencies and bottlenecks remained hidden, making large-scale improvements impossible. To address this, they turned to QPR Software and its QPR ProcessAnalyzer solution.

With QPR ProcessAnalyzer, Ericsson gained cross-system process visibility and implemented automated continuous monitoring. They trained over 100 analysts and deployed more than 20 automated models. This initiative, led by QPR Software, dramatically reduced analysis time for process investigations from three weeks to just two hours, enabling faster, fact-based decision-making across the entire organization.

Ericsson