Case Study: Bridge achieves 40% faster loan processing with QPR ProcessAnalyzer

Bridge Loans improved process throughput time by 40% with QPR ProcessAnalyzer

Bridge, a South African lender serving the middle class, faced a challenge in understanding the real-world performance of its automated online loan process. Despite having well-documented business workflows, the company lacked visibility into how those processes actually ran within its internal support system. This gap prevented proactive improvements, forcing the team to rely on time-consuming manual mapping. To solve this, they turned to QPR Software and implemented QPR ProcessAnalyzer.

QPR ProcessAnalyzer imported raw system data to provide Bridge with a complete, fact-based view of its end-to-end loan processes. The solution from QPR enabled detailed analysis, performance measurement, and benchmarking, which allowed the company to identify and make precise corrections. As a result, Bridge improved its loan application process throughput time by 40%, allowing it to handle over thirty thousand applications per month more efficiently and with less manual effort.

Bridge

Francois Ackerman

Business Analyst