Case Study: Abu Dhabi Sewerage Services Company achieves unified performance reporting with QPR Software

Abu Dhabi Sewerage Services Manages Organizational Excellence with Single-Screen View

Abu Dhabi Sewerage Services Company (ADSSC) faced the challenge of integrating numerous strategic initiatives, including performance management, risk assessment, and process improvement, which were previously managed in silos. This lack of integration created misalignment in reporting and hindered the organization's pursuit of excellence. To address this, ADSSC sought a solution that could provide a single-screen view for all its programs and turned to QPR Software, implementing a system built on QPR Metrics and QPR ProcessDesigner.

The solution from QPR Software integrated ADSSC's disparate projects, providing a unified platform for all internal and external reporting. This enabled seamless vertical and horizontal integration across processes, risks, and strategic plans. As a result, ADSSC achieved its ambitious go-live goal in just three months, standardized all reporting, and eliminated duplicate data entry. The project's success attracted interest from other major organizations and established ADSSC as a benchmark for performance management best practices.

Abu Dhabi Sewerage Services Company

Zillay Ahmed

Quality Specialist and Project Leader