Case Study: Deliveroo protects gig workers and attracts talent with Qover

Deliveroo protects 45,000 riders across Europe with Qover

Deliveroo, an online food delivery platform, sought to protect its delivery riders from financial risk due to accidents and to stand out in the competitive gig economy. The company partnered with insurance vendor Qover to develop and provide a bespoke embedded insurance solution for its workforce.

Qover built a custom, pan-European insurance platform that integrated directly with the Deliveroo rider app. The solution provided localized customer care in over 10 languages and enabled a rapid rollout. As a result, coverage was extended to thousands of riders across multiple countries in weeks while maintaining a 90% customer satisfaction score. This partnership with Qover helped Deliveroo attract and retain talent by offering crucial protection.

Deliveroo