Case Study: MobiSystems recovers 66% of refund requests with Qonversion Refund Keeper

MobiSystems recovers 66% of refund requests with Qonversion

MobiSystems, a global productivity-app company, faced the challenge of passive revenue loss from Apple subscription refunds. They had no active defense against unjustified refund requests, leading to significant and unquantifiable revenue leakage. To address this, they turned to Qonversion and implemented its Refund Keeper service.

The Qonversion solution automatically shared user subscription data with Apple to dispute invalid refund requests. This resulted in MobiSystems reclaiming approximately 66% of refunds, saving over $9,000 per month. The implementation was quick and required minimal engineering effort, turning refund management into an optimizable monetization lever for the company.

MobiSystems