Case Study: Sekolah Cikal achieves faster lead handling and higher parent satisfaction with Mekari Qontak

Sekolah Cikal raises parent satisfaction to 3.5 with Qontak.com

Sekolah Cikal, a large education enterprise, faced challenges managing a high volume of leads from various marketing channels. This led to slow response times, repetitive questions, and ineffective manual follow-ups for prospective students. To address this, they implemented the omnichannel CRM solution from vendor Mekari Qontak.

The solution integrated all communications into a single number, utilized a chatbot for FAQs, and employed CRM for lead management. This resulted in faster response times, significant workload reduction, and a more efficient administrative process. The implementation also led to a measurable increase in the parent satisfaction index, from 3.4 to 3.5. Sekolah Cikal highly recommends Mekari Qontak for improving communication and lead management effectiveness.

Sekolah Cikal