Case Study: Dekoruma achieves centralized lead management and faster conversions with Mekari Qontak

Dekoruma manages 120+ daily leads with Qontak.com

Dekoruma, an online home goods and interior design retailer, faced challenges managing over 120 daily leads. Their interior design team used personal WhatsApp accounts, which made tracking agent activity difficult, posed a high risk of number blocking for broadcast campaigns, and lacked the verified credibility needed to build trust with high-value clients. To address this, they turned to the vendor Mekari Qontak for a solution using its WhatsApp Business API and broadcast features.

Mekari Qontak implemented a centralized platform for Dekoruma, providing a verified business account for trusted communications and a dashboard for remote team monitoring. The solution also enabled secure broadcast campaigns, with the team sending an average of 600 targeted messages per month without risk of suspension. The results included more transparent team management, significantly improved response times, and measurable increases in conversion rates, all contributing to greater operational efficiency.

Dekoruma