Case Study: Dapur Bu Sastro achieves 24/7 customer service and faster order handling with Qontak.com

Dapur Bu Sastro serves customers 24/7 with Qontak.com and takes last-minute orders just 1 hour ahead

Dapur Bu Sastro, a catering business, faced challenges in managing a high volume of customer inquiries and last-minute orders via WhatsApp. Their manual process required customers to order one to two days in advance, limiting growth and failing to meet expectations for faster service. They sought a solution from Mekari Qontak to automate and centralize customer interactions.

By implementing Mekari Qontak's omnichannel system featuring a Chatbot AI and CRM, the vendor provided a solution that enabled 24/7 automated service and even workload distribution for staff. The results included the ability to handle chat spikes during peak hours and a significant increase in instant orders, allowing customers to place orders just one hour before an event. This transformation made Dapur Bu Sastro a go-to solution for last-minute catering needs.

Dapur Bu Sastro