Case Study: Aviatour boosts sales by 50% with Qontak.com CRM and chatbot automation

Aviatour grows digital revenue 50% with Qontak.com

Aviatour, a large tour and travel company, faced challenges with customer retention, low repeat orders, and high operational costs from expanding physical branches. They partnered with Mekari Qontak to implement its CRM and chatbot automation solutions to transition to a digital-first model and improve customer engagement.

By using Mekari Qontak's omnichannel chat, WhatsApp Business API, and AI-powered features, Aviatour significantly improved its sales efficiency and customer loyalty. The results were a 50% increase in revenue from digital channels and a dramatic improvement in its sales conversion ratio, which dropped from 80:1 to 10:1.

Aviatour