Case Study: TSYS achieves operational excellence through crowdsourcing with Qmarkets

How Fintech Giant TSYS is Crowdsourcing Operational Excellence

Total System Services (TSYS), a market-leading payment solutions provider, faced the challenge of enhancing operational excellence and expanding digital services in a competitive, high‑tech market. To tap into ideas across its global IT organization, TSYS partnered with Qmarkets and used Qmarkets’ collective intelligence/crowdsourcing platform—supported by Above + Beyond’s “Project Wow”—to mobilize its workforce of 13,000+ employees.

Using Qmarkets’ platform, TSYS launched the Project WOW Space to crowdsource process improvements and LEAN initiatives across its global teams. The initiative engaged more than 13,000 employees, accelerated process improvement and digital service innovation, and reportedly produced dramatic results in operational excellence—outcomes driven by Qmarkets’ crowdsourcing solution and the Project WOW program.

TSYS

James Addis

Senior Business Process Consultant