Case Study: Walla Walla Community Hospice achieves 30% faster patient intake with QliqSOFT's Quincy chatbot

Walla Walla Community Hospice Implemented Digital Intake in Less Than 14 Days, Reducing Patient Intake Time 30%

Walla Walla Community Hospice faced a stretched workforce and high-risk in-home visits during COVID-19 and needed to automate the new-patient intake process to protect patients and save staff time. Already using QliqSOFT’s QliqCONNECT for secure messaging, Walla Walla turned to QliqSOFT’s Quincy healthcare chatbot to capture e-signatures, securely transmit PHI, and eliminate the multi-touch paper workflow.

QliqSOFT deployed the Quincy chatbot into production in less than 14 business days; intake nurses scan a QR code and the chatbot guides patients through digital forms, routing signed documents to the EMR in real time. The result: a 30% reduction in patient intake time, EMR completion the same day (decreasing coordination-of-care delays by about five business days), 100% elimination of transportation/material costs, 50% of staff reallocated to other tasks, and projected intake time savings of 45–55% once Spanish forms are added.

Walla Walla Community Hospice

Topher McClellan

Executive Director