Case Study: Virtua Health achieves improved clinician efficiency and PHI security with QliqSOFT secure texting

Virtua Advances Healthcare Efficiency and PHI Privacy with QliqSOFT Secure Texting

Virtua Health, one of New Jersey’s largest non‑profit health systems with over 9,000 employees and a wide physician network, faced inefficient one‑way pager communications that left nurses and clinicians unsure when messages were seen and slowed care coordination. Concerned about PHI exposure from standard SMS, Virtua Health selected QliqSOFT to provide a secure messaging solution (Secure Texting) that met their encryption, auditing, and workflow requirements.

QliqSOFT deployed an encrypted, HIPAA‑aligned secure texting platform (with desktop and mobile apps, single sign‑on, remote wipe and message acknowledgement) and later added QliqSOFT OnCall Scheduling. The change delivered immediate improvements: automatic “Delivered/Read” receipts and acknowledgements, a reported 15–20% improvement in response rates, and an estimated savings of up to 2,400 physician hours per week once fully rolled out, improving efficiency, accountability and patient‑care coordination.

Virtua Health

Erik DeLue

Medical Director of Operations