Case Study: Coryell Health achieves 60 staff-hours/week recovered and $78K annual savings with QliqSOFT chatbots

Relief for Overwhelmed Staff and Faster Feedback to Worried Patients

Coryell Health, a community-owned healthcare organization in Gatesville, Texas, was overwhelmed by COVID-19 result follow-ups—testing 400–700 people per day and requiring 4–6 staff to spend 8–10 hours daily on confidential calls on top of clinical duties. To relieve staff burnout and speed patient communication, Coryell turned to their secure messaging partner QliqSOFT, using QliqSOFT’s QliqCONNECT and Quincy Healthcare Chatbots alongside its Virtual Visit capabilities.

QliqSOFT implemented result-reporting chatbots in five days, integrating them with QliqCONNECT so patients received secure SMS links that launched conversational AI to deliver results and next steps without calls. The change cut outbound calls from about 800 to 150/day, reduced staffing needs from 4–6 people to 2 (recovering roughly 60 staff-hours per week), delivered 100% of results within 24 hours, produced about $78,000 in annual savings (≈$1,500/week ROI), and the vaccine scheduling bot filled 450 of 700 slots in 48 hours.

Coryell Health

Crystal Cooper

Nursing Manager