Case Study: Southeast Neurology Practice Group achieves 10,000 copay enrollments, faster therapy starts, and reduced staff phone time with QliqSOFT’s QliqCONNECT and Quincy chatbot

Chatbot Use Speeds the Patient Specialty Medication Journey and Reduces Staff Burden

Southeast Neurology Practice Group, a large neurology practice network in the Southeast, was overwhelmed by growing patient demand for information about specialty medications—complex, high‑cost therapies that require time‑consuming paperwork, counseling, and affordability support. To streamline communication and reduce staff phone burden, the group implemented QliqSOFT’s QliqCONNECT secure texting alongside the Quincy Healthcare Chatbot.

QliqSOFT deployed the chatbot and secure texting to provide 24/7 personalized education, step‑by‑step copay assistance guidance, and links to funding programs, integrated with the practice’s messaging and EHR workflows. The solution helped enroll 10,000 patients annually in copay assistance programs (a 60–88% increase), replaced roughly 30 minutes (and sometimes up to an hour) of daily phone time per staff member, accelerated time to start therapy, improved adherence, and gave patients constant access to complex drug‑therapy resources.