Case Study: University Hospitals of Morecambe Bay NHS Foundation Trust achieves real-time patient flow control and empowered frontline care with Qlik

University Hospitals of Morecambe Bay NHS Foundation Trust - Customer Case Study

University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT), serving North Lancashire and South Cumbria, faced the recurring challenge of winter patient surges and the broader problem of making complex healthcare data actionable for frontline staff. Leaders needed a business-led, scalable way to surface the right information at the right time so clinical teams could make faster, safer decisions without being bogged down by reports or siloed analytics.

UHMBT built a Qlik Analytical Command Centre (a touchscreen-equipped operations room) and rolled out Qlik Alerting as a mobile-first, self-service notification system—deploying the project in 10 weeks. Targeted alerts (for example, bed occupancy >85%), combined with a Patient Safety Net for data-quality monitoring, increased frontline adoption, enabled minute-by-minute adjustments to patient flow, and improved emergency care delivery and overall data-driven decision making.

University Hospitals of Morecambe Bay NHS Foundation Trust

Rob O'Neill

Head of Information