Case Study: UHMB NHS Foundation Trust achieves real-time patient flow and reduced A&E bottlenecks with Qlik Sense Command Centre and Qlik Alerting (Qlik)

UHMB NHS Foundation Trust - Customer Case Study

UHMB NHS Foundation Trust, which serves about 365,000 people across a 1,000‑square‑mile area with 7,000 staff across three hospitals and community sites, faced growing demand and financial constraints. The trust needed a single, real‑time source of truth to monitor patient flow, bed and staffing availability, and to eliminate A&E bottlenecks while managing status across multiple sites.

The trust deployed a Qlik Sense Command Centre enhanced with Qlik Alerting to provide mobile‑first, real‑time dashboards and proactive alerts that calculate pressure points, support live ambulance and admission feeds, and empower staff to self‑service. The implementation delivered faster, more predictive decision‑making, reduced A&E bottlenecks and pressure on hospitals, improved bed management and patient flow, and increased staff engagement and satisfaction.

UHMB NHS Foundation Trust

Rob O’Neill

Head of Information