Case Study: Transbank achieves real-time, data-driven services and higher customer satisfaction with Qlik Cloud Analytics and GenAI

Transbank builds unique offerings with Qlik Cloud Analytics and GenAI

Transbank, Chile’s leading payments processor handling over nine million transactions a day, needed to become a more data-driven, future-ready company. Its analytics were hampered by scattered data sources, manual reporting and strict regulatory/security requirements that slowed decision‑making and eroded trust.

Working with UpSociative, Transbank migrated to Qlik Cloud Analytics and built AI-powered tools—including euGenIA (based on Qlik Insight Advisor) and Qlik AutoML—to unify data and deliver real-time insights. The implementation cut reporting from weeks to hours, created a single source of truth, improved customer satisfaction and retention (rising NPS), and met stringent security and compliance needs.

Transbank

Williams Faez Ulloa

Artificial Intelligence and Data Platform Manager