Case Study: Arvato Services achieves faster, transparent analytics and 2-hour weekly user savings with Qlik

Rewards Arvato Services Optimizes Processes For Customer Relations Program With Qlikview

rewards arvato services GmbH, a subsidiary of arvato AG, is a global provider of consulting, sourcing and logistics for customer loyalty programs, supplying some 1,500 articles to consumers in 62 countries for about 30 client companies. Faced with roughly three million data records across a retail system and a SQL sales application, the company struggled with slow, manual reporting that couldn’t combine multiple data sources or empower non‑IT users in Sales, Purchasing and Controlling to run ad‑hoc analyses.

After evaluating several vendors, rewards arvato services deployed QlikView with roughly 25 applications for management, Sales, Purchasing, Warehousing and Controlling. The solution eliminated time‑consuming spreadsheet exports, saved about two hours per user per week, improved supplier negotiations and returns analysis, and delivered faster, more transparent and deeper insights that raised overall process quality.

Arvato Services