Case Study: Com Hem achieves faster network fault resolution and improved service quality with QlikView (Qlik)

QlikView is Central to the Com Hem Quality Improvement Campaign

Com Hem is a leading Swedish provider of TV, broadband and telephone services reaching roughly 1.76 million households (about 40% of homes). The company struggled with a complex nationwide network—thousands of miles of cables and many devices—and needed to improve network security, service quality and customer satisfaction by getting faster, real‑time visibility to locate and resolve faults.

Com Hem deployed QlikView in its network operations center and customer service to correlate network and message‑handling systems and deliver real‑time, detailed overviews for better prioritization and decision making. The implementation sped up reporting (from externally driven, time‑consuming processes to minutes in‑house), reduced lead times, improved incident response and control, and led the company to expand its QlikView deployment with additional licences.

Com Hem

Johan Levander

Group Manager