Case Study: California Casualty boosts sales conversion 25% and cuts compliance reporting time 60% with QlikView (Qlik)

QlikView® helps California Casualty improve sales conversion rates by 25%

California Casualty Management Company, a century-old insurer serving educators, peace officers, firefighters and nurses across 43 states and DC, was hampered by legacy reporting: mainframe static reports, multiple reporting tools, and information silos that forced constant data reconciliation. The company needed a streamlined, single source of truth to speed regulatory compliance reporting and improve sales and operational visibility.

California Casualty deployed QlikView to build a Unified Data Model that consolidated more than 400 million rows (~1 TB) from systems such as PMS, LMS, Verint and Guidewire, enabling self-service analytics. The solution cut compliance reporting time and IT resource needs by 60%, increased average telesales per agent from 1.6 to 2.0 per day (about 200 additional sales per month), improved lead conversion by 25%, and delivered rapid time-to-value with complex applications developed in under a month.

California Casualty

Satish Ranganathan

Assistant Vice President, Applications Programming Manager