Case Study: Target Express achieves 96% customer retention and superior customer visibility with QlikView (Qlik)

QlikView Heightens Award-Winning Customer Service Focus At Target Express

Target Express, the U.K.’s largest independent express delivery company with more than 5,000 business accounts, prides itself on high‑touch customer service. When a key client requested detailed operational and cost data beyond standard KPI spreadsheets, Target needed a cost‑effective, fast way to unlock and share deep transactional insights from its systems.

Target Express deployed QlikView to deliver personalized online and email dashboards—built in as little as 72 hours—to roughly 1,000 users (including 500 customers), providing secure access to nearly 200 million annual transactions. The dashboards improved visibility, sped customer response and planning, helped win new accounts, and contributed to a 96% customer retention rate.

Target Express

Chris Bale

Group IT Director