Case Study: Microland halves problem resolution times with Qlik Sense

Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform

Microland, a Bengaluru-based IT service management provider, faced intense competition in the ITSM market and needed a crucial differentiator. Their challenge was to give customers greater transparency into their IT landscapes with a powerful yet easy-to-use platform, moving beyond the lack of visibility their clients experienced with other reporting tools.

The solution was to build their SmartInsights platform using Qlik Sense as the visualization layer. By leveraging Qlik’s associative technology, the platform provides interlinked dashboards for deep analysis. This integration allowed Microland to offer 600 pre-built KPIs and dashboards, which significantly reduced problem resolution times for clients by 50%, cutting them from 60 minutes to under 30 minutes and making the company more competitive.

MicroLand

Satish Sukumar

Chief Automation Officer